Terms and conditions

1. Introduction

Welcome to Mack's Mechanical LLC. By accessing or using our website, services, or contacting us via phone, text message (SMS), or other communication channels, you agree to comply with and be bound by the following Terms and Conditions. These terms are designed to ensure transparency regarding how we collect, use, and protect your information.

2. Information We Collect

We collect only limited personal information necessary to provide our services effectively. This includes:

  • Basic Caller Information: When you contact us, we may collect standard caller ID information, including your full name and calling phone number.
  • Communication Data: Any information you voluntarily provide during phone calls, voicemails, text messages, or other communications with us.

We do not collect sensitive personal data such as financial information, social security numbers, or unrelated personal details unless explicitly required for a specific service and agreed upon by you.

3. How We Use Your Information

All collected information is used strictly for internal business purposes, including:

  • Communicating with you regarding service inquiries, appointments, and follow-ups
  • Providing customer support and responding to questions
  • Improving our services and customer experience

Please note:

  • Calls may be monitored and recorded for quality assurance, training, and service improvement purposes.
  • Communication via phone or SMS implies consent to receive responses related to your inquiry or service request.

We do not use your information for unsolicited marketing beyond the scope of your interaction unless you explicitly opt in.

4. Information Sharing and Disclosure

Your privacy is important to us. Mack's Mechanical LLC follows a strict no-sharing policy:

  • All personal information is retained internally within Mack's Mechanical LLC
  • We do not sell, rent, or share your personal information with any third parties
  • SMS consent is not shared with third parties or affiliates for marketing purposes

We may only disclose information if required to do so by law or in response to valid legal requests.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Maintain business records
  • Comply with legal obligations

6. Consent to Communication

By contacting Mack's Mechanical LLC via phone or SMS, you consent to:

  • Receiving communications related to your inquiry or services
  • Call monitoring and recording for quality and training purposes

Standard message and data rates may apply depending on your mobile carrier.

7. SMS Terms of Service


By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Mack's Mechanical LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.macks-mechanical.com/terms-and-conditions. Message HELP for help. Reply STOP to any message to opt out.

By texting Mack's Mechanical LLC at 9043527800, you agree to receive conversations (external) messages from Mack's Mechanical LLC. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.macks-mechanical.com/terms-and-conditions to see our privacy policy and https://www.macks-mechanical.com/terms-and-conditions for our Terms of Service.

By responding to an email, you consent to receive conversations (external) messages from Mack's Mechanical LLC. You can always sent STOP via SMS to opt-out of further SMS communications or send 'HELP' to receive more information. Message & Data rates will apply. Message frequency may vary. Visit https://www.macks-mechanical.com/terms-and-conditions to see our privacy policy and https://www.macks-mechanical.com/terms-and-conditions for our Terms of Service.

8. Changes to These Terms

Mack's Mechanical LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of those updates.